The Customer Is Always ...
A new Donatos opened up around the corner. Jeff and I ordered a spinach and tomato pizza friday night without sliced garlic (and the order taker confirmed our order). When I got the pizza home, it had a ton of sliced garlic. So, while the pizza was delicious, we stank! I sent an email to the website explaining the order inaccuracy. I got an email this morning apologizing and that a free pizza coupon is on its way to us.
There's no harm in letting a company know when it messes up (as well as praising them when things go exceptionally well). Chances are you'll get something free for either kind of report. Not a bad deal...
Comments
we just got a moe's up here. but the staff isn't as friendly as down yonder. but re: donatos, garlic can be your friend, especially when you're single. but not when you order spinach and tomato. and not when you have someone to smooch with. does my carebare count?
Posted by: [ kimi ] | April 24, 2006 08:16 PM
they had a donatos in ohio were we used to live. they have some good pizza! we should get together and have some donatos!
Posted by: leta | April 25, 2006 01:45 PM