It Pays to Be a Nerd
So occasionally I get the urge to contact a company to share my experience with their product or restaurant, etc. A couple of weeks ago I emailed the customer service department at Birds Eye frozen foods to let them know how much I was enjoying a new product of theirs (Italian Herb Harvest Vegetables) and how I often bring it for lunch at work. I also suggested that the packaging needed some more thought, as it's terribly difficult to pull that plastic lid off when the food is like 400 degrees when it comes out of the microwave. Anyway, I received a nice email back and a few days later, a packet of coupons for their products arrived. Coupons for free products and some with nice discounts. It pays to be a nerd!
I emailed Chick-Fil-A a couple of years back and received a coupon for a free sandwich. Why not think of some products you enjoy, email the company and let them know, then check your mailbox for a nice surprise a few days later?!
Comments
Conversely, it also pays to let somebody know when their product is unsatisfactory. I stopped at a travel plaza on the Pennsylvania Turnpike and purchased a personal pizza from Pizzaria Uno (but it was being sold from a CinnaBon stand). The pizza was horrible. I wrote the Uno folks and they apologized and sent me two $5 vouchers for the restaurant, and two coupons for free Uno grocery products.
My favorite word is "free."
Posted by: Stephen | January 30, 2006 02:16 PM